LoopGain LoopGain v0.4.1
§ privacy

Privacy Policy

Last updated: 2026-05-20 · Effective date: 2026-05-20

This policy explains how LoopGain Technologies Inc. (“LoopGain”, “we”, “us”, “our”), a Canadian corporation located in Ontario, Canada, collects, uses, and protects information when you interact with our websites and services.

LoopGain operates:

1. What we collect

a. Cloudflare Web Analytics (cookieless)

We use Cloudflare Web Analytics on loopgain.ai and dashboard.loopgain.ai to understand aggregate site usage. Cloudflare’s analytics is cookieless and does not track users across sites. The data collected on our behalf includes page views and HTTP referrer, anonymized country and region of visitors, browser and operating system class, and Core Web Vitals (page load performance metrics).

Cloudflare does not provide us with individual visitor IP addresses. The data is processed in accordance with Cloudflare’s own privacy practices.

b. Open-source library telemetry (opt-in)

The loopgain Python library, when used with the optional telemetry hook, can send aggregate loop-execution metrics to telemetry.loopgain.ai. This is opt-in: the library does not send telemetry unless the user configures the LOOPGAIN_TELEMETRY_ENDPOINT and LOOPGAIN_TELEMETRY_TOKEN environment variables and explicitly calls send_telemetry().

When opted in, the metrics sent include: a loop identifier (a workload_id you choose — we recommend it not contain personally identifying information), iteration counts, energy values, gain ratios, band classifications, and rollback events, along with the library version and timestamp. No code content, model output, prompt content, or user data is ever transmitted by the telemetry hook.

c. Communications

If you email us at hello@loopgain.ai, we receive your email address and the message contents. We retain emails for as long as needed to respond and maintain a record of the conversation. We do not send marketing email.

d. Dashboard accounts (future)

When the paid dashboard tier becomes available, account creation will require an email address and pilot-tier authentication. The privacy practices for the paid product will be described here once it is generally available; no account system is in operation today.

e. Cookies and local storage

We do not set tracking cookies. The dashboard application may use browser local-storage for user preferences (theme, density, alert-rule configuration); this data does not leave your browser.

2. How we use this information

We use the information described above to operate the websites and dashboard, improve product reliability and performance, respond to inquiries, and comply with legal obligations. We do not sell your information. We do not share it with third parties for marketing.

3. Third-party services

The following third-party services may receive information about your interaction with our sites, subject to their own privacy practices:

4. Your rights

Depending on where you live, you may have rights regarding your personal data, including the right to access information we hold about you, the right to request correction or deletion, the right to object to or restrict processing, the right to data portability, and the right to withdraw consent.

For residents of the European Economic Area (EEA) and the United Kingdom, these rights are described in the General Data Protection Regulation (GDPR). For residents of California, similar rights are described in the California Consumer Privacy Act (CCPA). For residents of Canada, similar rights are described in PIPEDA.

To exercise any of these rights, contact us at hello@loopgain.ai. We will respond within 30 days.

5. Children’s privacy

LoopGain is a developer tool. It is not directed at children, and we do not knowingly collect information from anyone under 16 years of age.

6. Security

We protect the data we hold using industry-standard practices including HTTPS for all transit, bearer-token authentication for telemetry ingestion, and Cloudflare’s edge security. No system is perfectly secure; we will notify affected users in the event of a confirmed data breach as required by applicable law.

7. Changes to this policy

We may update this policy from time to time. Material changes will be flagged via the “Last updated” date at the top of this page. Continued use of the websites and services after a change constitutes acceptance of the updated policy.

8. Governing law

This policy is governed by the laws of the Province of Ontario, Canada.

9. Contact

LoopGain Technologies Inc.
hello@loopgain.ai